The Older Customer

I purchased an HP computer because it was cheaper than the rest and I thought that since I was doing just word processing, it would not be a problem...

WRONG...

After a week, I wanted to throw the HP into the trash and buy a Dell or Lenovo, both of which I have had before and found them both acceptable just more expensive.

My first problem is that the keyboard is not the same nor is the operating system and the damn computer wants to go to Google Docs rather than MS.  GD is inferior in my opinion to MS and is not acceptable for Kindle Publishing on Amazon.

The second big issue was that, the computer is slower than molassas and the touch screen does not work half the time and when it does there is a 15 second delay in reaction time, especially when you are trying to close out a window or a doc.

Of course, after 6 month of annoyance, one gets familiar and all is accepted but not forgiven and then next time I look to buy, HP will e the last brand name on the list.  I was to told by the people at BB that there would be no problems...  some 20 something geek who knew more than me at age 9 than I know at 74...  of course, he has no problem...  but the employee did not have enough experience to properly interface with the older customer.

That does not happen often at BB as I find these people very good and helpful when talking with older buyers...  but it does make you wonder where BB might be going.

This is the world we created for ourselves and this is the world that we must live in until a group of leaders realize they were wrong and sets about changing it back.