This new breed of worker:
1. may/may not believe in God
2. may not have any social heroes
3. is really technology savvy
4. has no values or integrity
5. sees no reason for company loyalty
6. has no interest in moral behavior
7. just as feminine as manly
8. has no allegiance to anyone
9. is totally self-absorbed
10. feels they are owed everything
Of course, I am generalizing here but if I am only 80% accurate, how will that impact our American Business and their ability to remain globally competitive? And, without going too far into the future, how will their children be should they decide to have any?
My generation... the baby boomers... on or a few years before/after 1950 have at best, only 20 good years left... and most of that will be lived in retirement or under strict medical supervision. And, pretty soon, those born on or around 1970, will be in the same situation that we are currently; so, in about 30 years, the OLD GUARD will be dead and gone...
Somewhere between 2046 and 2050 is when the shit will hit the fan, but, as early as 2030, we will know for sure that the shit is really going to hit the fan, and it may be a tad earlier... who knows? In 2030, I will be 84 and still around to see if my predictions come true... But, just as sure as someone is my witness, when that day comes, I will no longer give a shit, nor will I have any desire to tell you that I told you so.
However, the fact remains that Americans are not good at customer service and since the potential employment pool for customer service type workers is shrinking in size big time, there will be a huge void in the customer service arena that... believe it or not... will be filled by immigrants and foreigners,
causing many Americans, like me, to bitch even louder.
My wife and I, ventured up to the big city of Morristown, TN to see if I was eligible to upgrade my phone to the new S7 Edge by Samsung. We were told no on the upgrade but that I would be eligible in about 5-6 weeks. In the meantime, there was this great promo deal on jet packs that we were eligible for today. So, based upon what our 20 something service rep told us, we took the deal... only to find out via email when we got home, that most of what she told us had been a lie... and, if it was not a lie, then it was certainly not true.
Our rep is going to call us when she gets to work tomorrow, but we have already boxed up the item and plan to return it to the store tomorrow since we anticipate a negative outcome with our phone call. Not only have we wasted a lot of our time, but we have put mileage on the car that did not need to be there, and we will be burning additional gas online that did not need to be burned had we been told the truth.
How many times do companies and their poorly trained workforce have to misinform customers before those same customers take their business to another cell phone provider? And, does that question even matter to management?
Probably not.
And would you like to know why it doesn't?
Because they are getting more new customers each month than they are losing each month, so the bottom line is still positive. None of the cruise ships that are currently operating in global waters, would have been successful with that attitude.
You might just say that I am nothing more than a foolish old man who has nothing better to do with his time than to write negative articles about America, Americans, or American companies... and, you may be right, but, what if I am right and American companies start a serious decline because of the lack of customer service that I describe here?
Are you going to apologize?
I doubt it... probably because you will not even remember this article or me. But what you will remember will be the quality that seems to be getting a little worse since the last time you paid attention to it. And it may or may not register with you either that you are paying a higher cost for that lack of quality than you were the last time. Still, the only way that you will not buy American is when they are out-of-stock, and you are forced to purchase the item from a foreign manufacturer... and, once that happens, you will never buy American again.
It is called GLOBALIZATION... and it was put into place by a Republican, if that really matter now. And, as I have said earlier... it is just a matter of time.
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