An impassioned Guest took to social media to discuss their issues with the Walt Disney World Resort currently.
While some Guests have been able to ignore certain issues while in the Parks, many are starting to feel frustrated about the Resort in Orlando, Florida, claiming it’s getting too crowded and too expensive. One of the biggest complaints we’ve seen from Guests lately has been caused by the new Disney Genie+ and Lightning Lane systems which were introduced in late 2021.
This replacement for Disney’s FastPass system has seen much criticism and frustration, leaving many Guests feeling confused by the service. In theory, this paid service should enhance Guests’ experience at the Parks, but in practice, it seemed to just be an expensive itinerary planner for some, while others love using the system. These paid services allow Guests to skip lines for a price, meaning Disney now has a financial incentive to have long lines. At Disney World, for $15.00 per day per Guest, you can skip the long standby queue by making a Lightning Lane reservation (new FastPass) and returning at that time.
In a post shared on Reddit, one Guest discussed the expensive nature of the Disney Parks at the moment:
Disney World. Instead of pricing people out of your parks, invest in your customers and build a 5th and maybe 6th park. Invest in your employees by paying them a better than living wage and emphasize training and retaining world class employees. Increase guest and employee experience
I love Disney, and I want as many people to experience it as possible. I understand supply and demand. I understand scarcity. I understand that certain people due to economic circumstances should not have access to this place. I understand profit is king. I get it. I love WDW though and I feel that the stewards charged with protecting it have taken a very wrong turn. READ MORE...
