Dell Vostro 7620 Laptop

 

I purchased a Dell Vostro 7620 laptop three years ago this May and the following has been fixed:

• the case hinges
• keyboard/keypad 4 times
• sent to Del Advanced Recovery Center - TX
• OS been reloaded 3 times
• 20 hours spent troubleshooting with tech support online that involved their having remote access of the laptop

The Dell Technician that has come to the house five times to make the repairs (the same one) told me that he very seldom is called out to fix the Dell Lattitude.

So, do I purchase a Dell Lattitude next time or another brand?

Do I buy online from Dell again (which included online tech support) or buy from Best Buy and use the Geek Squad?

Computers need to be upgraded every three years and sometimes, if you have good ones (more expensive) they will last five years.  The problem is not the hardware, but the software is expansive now that it requires:  

• a larger hard drive
• a more powerful processor
• more RAM memory

It is cheaper to buy new than to upgrade those three items.

This was designed by the computer industry, I believe, to force out REPEAT BUSINESS that automatically generated more revenues consistently.