On January 18, Time magazine published revelations that alarmed if not necessarily surprised many who work in Artificial Intelligence. The news concerned ChatGPT, an advanced AI chatbot that is both hailed as one of the most intelligent AI systems built to date and feared as a new frontier in potential plagiarism and the erosion of craft in writing.
Many had wondered how ChatGPT, which stands for Chat Generative Pre-trained Transformer, had improved upon earlier versions of this technology that would quickly descend into hate speech. The answer came in the Time magazine piece: dozens of Kenyan workers were paid less than $2 per hour to process an endless amount of violent and hateful content in order to make a system primarily marketed to Western users safer.
It should be clear to anyone paying attention that our current paradigm of digitalisation has a labour problem. We have and are pivoting away from the ideal of an open internet built around communities of shared interests to one that is dominated by the commercial prerogatives of a handful of companies located in specific geographies.
In this model, large companies maximise extraction and accumulation for their owners at the expense not just of their workers but also of the users. Users are sold the lie that they are participating in a community, but the more dominant these corporations become, the more egregious the unequal power between the owners and the users is.
“Community” increasingly means that ordinary people absorb the moral and the social costs of the unchecked growth of these companies, while their owners absorb the profit and the acclaim. And a critical mass of underpaid labour is contracted under the most tenuous conditions that are legally possible to sustain the illusion of a better internet. READ MORE...
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