Friday, January 17

Done

 


Change

 


California

 


Mistrust

 

Hillary


 

In The NEWS


Sports, Entertainment, & Culture

> "Conclave" leads all films with 12 nominations at the 2025 British Academy Film Awards, or BAFTA Awards; "Emilia PĂ©rez" is just behind with 11 nods (More) | "Challengers" and "A Complete Unknown" lead 2025 Writers Guild Awards nominations (More)

> Nine NBA games rescheduled due to Los Angeles fires and Atlanta winter storm (More) | Nick Saban, Urban Meyer, and Michael Vick headline 2025 College Football Hall of Fame class (More)

> NCAA approves payment for women's basketball teams who compete in March Madness; $15M will be distributed among tourney teams and will expand to $25M by 2028 (More)


Science & Technology
> Firefly Aerospace's Blue Ghost moon lander successfully launches, with a lunar touchdown date of March 2; NASA-led mission is part of a series of flights to deliver payloads to the moon's surface (More)

> Meta unveils AI-powered speech-to-speech platform that can perform real-time translation across 101 languages (More) | Watch Mark Zuckerberg discuss the company's push into all things AI (More)

> DNA analysis of a first-century gravesite in southern England reveals occupants shared a maternal family tree tracing back to a single woman; study suggests women were at the center of Iron Age Celtic communities (More)


Business & Markets
> US stock markets rise (S&P 500 +1.8%, Dow +1.7%, Nasdaq +2.5%), with all three major indexes notching best day since November after tame inflation data (More) | Core consumer price index rises 3.2% year-over-year in December, less than expected (More) | Want to learn about inflation, and many other topics? Sign up for 1440 Business & Finance (More)

> JPMorgan posts record quarterly and annual earnings and revenue, with Q4 profits jumping 50% to over $14B and annual profit reaching $58B (More) | Goldman Sachs beats revenue and earnings estimates; records Q4 profit of $4B, highest in more than three years (More)

> Meta Platforms plans to lay off 5% of workforce, or about 3,600 people, based on performance evaluations (More) | Short-seller Hindenburg Research to shut down (More)


Politics & World Affairs

> US Food and Drug Administration bans use of Red Dye No. 3 from nation's food supply, drinks, and ingested drugs due to potential cancer risks; move comes 35 years after the FDA banned the artificial coloring from cosmetics (More)

> Six Trump Cabinet nominees face Senate confirmation hearings, including Pam Bondi for attorney general, Sen. Marco Rubio (R-FL) for secretary of state, and former Rep. John Ratcliffe (R-TX) for CIA director; see recap (More) | President Joe Biden delivers farewell address to nation (More)

> US Supreme Court weighs First Amendment constitutionality of Texas’ age-verification requirement for pornography sites (More)


SOURCE:  1440 NEWS

Americans Are Not Really into Customer Service - 2


<from yesterday>





This new breed of worker:
1. may/may not believe in God
2. may not have any social heroes
3. is really technology savvy
4. has no values or integrity
5. sees no reason for company loyalty
6. has no interest in moral behavior
7. just as feminine as manly
8. has no allegiance to anyone
9. is totally self-absorbed
10. feels they are owed everything

Of course, I am generalizing here but if I am only 80% accurate, how will that impact our American Business and their ability to remain globally competitive? And, without going too far into the future, how will their children be should they decide to have any?

My generation... the baby boomers... on or a few years before/after 1950 have at best, only 20 good years left... and most of that will be lived in retirement or under strict medical supervision. And, pretty soon, those born on or around 1970, will be in the same situation that we are currently; so, in about 30 years, the OLD GUARD will be dead and gone...

Somewhere between 2046 and 2050 is when the shit will hit the fan, but, as early as 2030, we will know for sure that the shit is really going to hit the fan, and it may be a tad earlier... who knows? In 2030, I will be 84 and still around to see if my predictions come true... But, just as sure as someone is my witness, when that day comes, I will no longer give a shit, nor will I have any desire to tell you that I told you so.

However, the fact remains that Americans are not good at customer service and since the potential employment pool for customer service type workers is shrinking in size big time, there will be a huge void in the customer service arena that... believe it or not... will be filled by immigrants and foreigners,
causing many Americans, like me, to bitch even louder.

My wife and I, ventured up to the big city of Morristown, TN to see if I was eligible to upgrade my phone to the new S7 Edge by Samsung. We were told no on the upgrade but that I would be eligible in about 5-6 weeks. In the meantime, there was this great promo deal on jet packs that we were eligible for today. So, based upon what our 20 something service rep told us, we took the deal... only to find out via email when we got home, that most of what she told us had been a lie... and, if it was not a lie, then it was certainly not true.

Our rep is going to call us when she gets to work tomorrow, but we have already boxed up the item and plan to return it to the store tomorrow since we anticipate a negative outcome with our phone call. Not only have we wasted a lot of our time, but we have put mileage on the car that did not need to be there, and we will be burning additional gas online that did not need to be burned had we been told the truth.

How many times do companies and their poorly trained workforce have to misinform customers before those same customers take their business to another cell phone provider? And, does that question even matter to management?

Probably not.

And would you like to know why it doesn't?

Because they are getting more new customers each month than they are losing each month, so the bottom line is still positive. None of the cruise ships that are currently operating in global waters, would have been successful with that attitude.

You might just say that I am nothing more than a foolish old man who has nothing better to do with his time than to write negative articles about America, Americans, or American companies... and, you may be right, but, what if I am right and American companies start a serious decline because of the lack of customer service that I describe here?

Are you going to apologize?

I doubt it... probably because you will not even remember this article or me. But what you will remember will be the quality that seems to be getting a little worse since the last time you paid attention to it. And it may or may not register with you either that you are paying a higher cost for that lack of quality than you were the last time. Still, the only way that you will not buy American is when they are out-of-stock, and you are forced to purchase the item from a foreign manufacturer... and, once that happens, you will never buy American again.

It is called GLOBALIZATION... and it was put into place by a Republican, if that really matter now. And, as I have said earlier... it is just a matter of time.

Somewhat Political

 





Robot Companion from a Suitcase


World-leading humanoid robotics and artificial intelligence (AI) company Realbotix has announced it will unveil its latest robot, “Melody,” at this year’s Consumer Electronics Show (CES 2025).

Melody is, by all accounts, an open-source design that features functionality, adaptability, and user experience above beyond its previous offerings.

Realbotix, in case you are unaware, develops “customizable, full-bodied, human-like robots with AI integration that improve the human experience through connection, learning, and play.”

One of Melody’s main improvements includes its advanced motor technology, which, according to Realbotix, dramatically improves “her” movement fluidity, modularity, and interaction. This should, it is hoped, enable it to be dramatically more versatile when performing various tasks.

This firmly fits the company’s mission “to create robots and AI that are indistinguishable from humans in appearance and social interaction.”

P-Series servo motors developed by Dynamixel can provide smooth, more fluid, and humanlike movements. The inclusion of them into Melody’s body dramatically improves motion, making them more natural compared to other robotsREAD MORE...

The Who - Magic Bus - Live At Leeds HQ

Thursday, January 16

Saved

 

Dem


 

Diet

 


My Turn

 


Rooting

 


In The NEWS


Sports, Entertainment, & Culture

> Catherine, Princess of Wales, announces her cancer is in remission; Catherine underwent chemotherapy treatment after announcing her diagnosis in March 2024 (More)

> Warner Music Group and Sony Music join Universal Music in canceling all Grammy Awards week events due to Los Angeles wildfires (More) | Palisades Fire is 17% contained and Eaton Fire is 35% contained as of this writing; see map (More)

> Rashida Jones steps down as president of MSNBC after leading the cable news network for four years (More) | Saudi Arabia's sovereign wealth fund nearing deal to invest $1B in sports streaming service DAZN (More)


Science & Technology
> President Joe Biden signs executive order allowing the Defense and Energy Departments to lease federal lands to companies building AI data centers and clean power facilities (More)

> Gut bacteria in Antarctic worms produce proteins that help the animals cope with freezing temperatures; study sheds light on the interaction between the microbiome and environmental adaptations (More) | Heard about the gut microbiome but don't know what it is? Start here (More)

> Laser imaging technique reveals intricate tattoos on medieval-era mummies from Peru's Chancay culture; discovery may offer insight into the culture's social hierarchy (More)


Business & Markets
> US stock markets close mixed (S&P 500 +0.1%, Dow +0.5%, Nasdaq -0.2%) as investors weigh first of two inflation reports this week (More) | SEC sues Elon Musk for allegedly failing to timely disclose Twitter ownership stake in March 2022 before eventually buying the company (More)

> Federal regulators sue Capitol One over allegedly misleading customers about their savings accounts and cheating them out of more than $2B in interest (More) | JPMorgan Chase exec Daniel Pinto, longtime No. 2 to CEO Jamie Dimon, will step down in June from roles as chief operating officer and president (More)

> Eli Lilly shares close down over 6% after revenue guidance trimmed on lower-than-expected demand for obesity and diabetes drugs (More) | The FTC finds major pharmacy benefit managers inflated drug prices for more than $7B gain (More)


Politics & World Affairs
> South Korean investigators detain impeached President Yoon Suk Yeol for questioning after entering his compound early Wednesday; Yoon faces insurrection charges, is first sitting president in the country to ever be arrested (More)

> Trump Cabinet hearings kick off, starting with defense secretary nominee Pete Hegseth; topics covered included past comments on women in the military and allegations of sexual misconduct (More) | Justice Department releases report related to President-elect Donald Trump's 2020 election interference case (More)

> Biden administration to remove Cuba from state sponsor of terrorism list as part of deal to free political prisoners on the island; Trump had added the designation in 2021 shortly before he left office (More) | US-Cuba relations overview (More)


SOURCE:  1440 NEWS

Americans Are Not Really into Customer Service


When my wife and I were cruising last month on Royal Caribbean, we were informed by several top
officials from that cruise line Americans make the worst employees and are seldom hired by any
cruise line because they do not understand, nor do they offer outstanding to excellent (decreasing in value here) customer service. Americans make good cruise directors but that is about it... 

So, no Americans are hired to cook, wait tables, clean rooms, serve drinks, or provide security services because of this lack of awareness as to appropriate customer service.

However, it is my belief that Americans do understand customer service, it's just that they do not like to be told what to do by foreigners for starters, and it would also be my belief that providing this type of customer service is beneath them and the ego perceptions that they have of themselves.  I would have to say that most Americans that I know or have seen working, are basically lazy and really strive towards getting paid as much money as they can for doing as little as they can.

On the other side of the coin, managers of service workers here in the USA treat those service workers as if they were no better than animals; in fact, most animal owners treat their animals better than service workers are treated by management... hence, part of the reason for the low-quality service.

But, is that all there is to it?

No, I don't think so.

Around 1950, American manufacturing was number ONE in the world as it supplied all the global countries as a result of the WWII being fought mainly in Europe, completely destroying the manufacturing base that was once there. As we manufactured quantity, we were not so much concerned with quality as we did not have the time to focus on quality, only quantity.

As American manufacturing grew, so too did the Middle-Class Family in America, reaping the benefits of our economic abilities. As the Middle Class grew and grew and grew, the mentality of the parents was to make sure that their children never endured the same hardships that they endured trying to earn a living.

Children were pushed into a different direction or they were pushed into the direction of college: white collar work as opposed to blue collar work.

Children born around 1950 were never going to be like their parents, so from 1970 (+/-) until 2000 (+/-) they acquired different skill sets, different experiences than their WWII parents so that when their children were born in the 1970's, by the 1990's when they were entering the workforce, their attitudes towards work were entirely different than the work attitudes of the 1950's. 

And the children born in the 1990's, when they started entering the workforce in 2010, an entirely new breed of American Worker appeared on the scene, there were so far removed from the 1950's that the workers starting in the 1990's had no clue as to how to manage and motivate these workers.

But rest assured that these new workers are in no way planning to pick fruit or vegetables, work in Call Centers, or sell any Retail products either in person or over the phone. None of these workers will ever get their hands dirty, so count out working in firefighting, emergency services, or law enforcement. None of these workers will ever consider the idea of reporting to work each day and sitting behind a desk pushing papers when they already know that they can do most anything, once it has been digitized, from the comforts of their own homes, even if they are still living with their parents.

<continued tomorrow>

Somewhat Political

 





Nuclear Reactor ONE MIILE Underground


Offering a unique approach to powering data centers through nuclear energy, Deep Fission and Endeavour Energy have announced a strategic partnership. Their agreement plans to bury small modular reactors (SMRs) a mile underground.

“As part of the agreement, Endeavour and Deep Fission have committed to co-developing 2 gigawatts (GW) of nuclear energy to power Endeavour’s expanding global portfolio of Edged data centers,” said Deep Fission in a press release. Notably, the first reactors are expected to be operational by 2029.

Deep Fission, a nuclear energy company, is pioneering this new approach. They have designed small nuclear reactors that are lowered into 30-inch boreholes drilled a mile deep.

Innovative approach with several benefits
This method takes advantage of the natural geological properties at that depth. The earth provides robust containment and constant pressure. This eliminates the need for the massive concrete structures typically used for containment in aboveground nuclear reactors.

This approach offers several advantages. It significantly reduces the cost of construction and minimizes the environmental impact by decreasing the surface footprint of the reactor.     READ MORE...

Michael Jackson Billie Jean Live 1997